Sample Projects:

	Government-wide roll-out of new technologies
	Standards for new inter-ministry program
	Collaboration with institutions & public stakeholders
	Outsourcing of revenue management services
	BC Ambulance Service infrastructure project
	Response to Ombudsman investigation
	Wildlife Act Review Project
	Residential Tenancy Office Project
	Government Authentication Project
	Enterprise Portal Implementation Project
	Government-wide e-service priorities and issues
	Cross-program model for service delivery
	User experience standards for e-services
	Operational implementation of new legislation
	Strategy for alternative service delivery
	E-filing for courts
	Internet credit card services for government
	E-filing for companies
	Extranet pilot project
	Government-wide implementation of web standards
	Implementation of new Forests legislation
	Implementation of new criminal record legislation
	Government-wide human resources/payroll system
	Business redesign for Crown Counsel offices
	Communications leader for justice system
	Systems integration planning for a new Ministry
	Performance measurement methods
	Strategic planning and consultation to Executive
	Implementation of network and financial system
	Design of a commercial software package
	Government of Kuwait financial system
	Design and development of federal HR system
	Training for government auditors
	Economic and statistical Defence systems

Pam Stewart is currently providing project management and communications consulting to the Ministry of Labour and Citizens' Services for varous projects to implement new technologies across the BC government, and promote the adoption of new technologies by the broader public sector.

Pam wrote various standards and policy documents for the new Natural Resource E-Licensing Program which offers a common e-licensing software solution for seven Natural Resource Sector ministries and agencies. Documents included a Service Catalogue for the e-licensing program, an Information Systems Plan (ISP) for the Natural Resource Sector's collaborative projects, a common user interface standard for all e-licensing applications, and an evaluation method for onboarding ministries' e-licensing projects.

Pam was contracted to the Ministry of Advanced Education as Project Manager of the Northern Collaborative Initiative. This Initiative created an ongoing process where northern post-secondary institutions and the Ministry work collaboratively to enhance the impacts of post-secondary education on social and economic development in northern BC. Pam provided project management services to support the Ministry's Northern Team in organizing engagement with stakeholders. She also provided planning and consulting services in support of the Ministry's response to the government's Campus 2020 initiative.

Pam was Project Director for the BC Government's project to outsource the Province's billing and collection services to a large company under an Alternative Service Delivery agreement. Reporting to an Assistant Deputy Minister, Pam was responsible for managing the activities of multiple stakeholder Ministries and working with the outsourcing company to complete the first system Release. She was responsible for working with the Ministry's and company's senior management and executive on risk management, issue resolution, planning and stakeholder communications. She was also a Team Lead supporting the Negotiation Team in a project to update the terms of the 10-year outsourcing contract.

Pam managed the first phase of this project to explore potential solutions and write the Business Case to replace all BC Ambulance Service payroll, human resources, ambulance staff scheduling, time and attendance, leave management, and benefits administration systems with one integrated solution. The project included solutions for outsourcing the payroll and benefits administration business functions. She worked with a team of BC Ambulance business experts to prepare business requirements and evaluate alternative solutions. She also prepared cost estimates and wrote the Business Case for procurement of the preferred solution.

Pam Stewart managed a Ministry's project to respond to an investigation by the provincial Ombudsman resulting from a complaint by a public advocacy group about the Ministry's procedures. The project required participation from various policy and operations branches who reviewed the Ministry's policies and practices, recommended and implemented changes, and provided information to the Ombudsman.

Pam was Project Manager of the planning phase of this project, which produced the framework and scope for a new Wildlife Act.

Pam was Project Manager of this project to redesign the business processes, and outsource all system development and operations for the Residential Tenancy Office (RTO). The RTO provides information and dispute resolution services for landlords and tenants. Pam supported the RTO's contract negotiators who negotiated the 10-year outsourcing contract with a service provider (a large technology company), and led RTO staff through the business requirements, business process design, user testing and implementation stages. She also managed all liaison between the service provider company, the government's central technology services organization, and the Ministry's IT division.

Pam Stewart was Project Manager of the Requirements phase of British Columbia's Government Authentication Project, in which all BC government ministries participated. This project designed a government-wide common solution to authenticate users (residents, businesses, government employees, and the broader public sector) who use BC government services over the web. This is a strategic foundation project that will enable the government to expand its e-service offerings.

Pam Stewart was the Project Director of the BC Government's Enterprise Portal Implementation Project. She completed the Planning Phase (January through March 2003) which produced the plan and estimates documentation needed for a Treasury Board funding submission. She also managed the multi-million dollar Implementation Phase which implemented the BC Government's public portal and employee portal in September 2003, on schedule and under budget. See the public portal at http://www.gov.bc.ca

This was a very visible project. Pam was required to meet monthly with and present a status and risk report to the Minister of Management Services, Minister of Finance, Deputy Minister of Finance, Chief of Staff to the Premier, and three representatives of Treasury Board Secretariat.

As a member of the CIO's e-Business Initiatives Project team, Pam Stewart wrote two reports based on the team's consultations with all ministries. The purpose of the project was to determine the BC Government's priority e-service projects over the next 2 years, and to identify and resolve issues and barriers so that the ministries' e-service projects can move forward.

Pam wrote "Report on e-service priorities", and "Report and Recommendations on a cross-government framework for planning, management and delivery of e-services" which identified the ministries' issues and barriers with respect to e-service delivery. These reports were included in the Chief Information Officer's "e-BC" strategy and plan for e-service delivery by the Government of British Columbia.

Pam Stewart was the Project Manager for the Business Model Phase of a project to produce a new Business Model, and Business Requirements for a system solution, to implement the Ministry's Service Plan in the four program areas that produce environmental protection permits. The program areas are waste management, contaminated sites management, pest management, and park use.

The objectives of the project were to enable the Ministry to respond to significant cutbacks in FTEs and funding, identify an alternative service delivery model that will transfer some business functions to service providers outside the Ministry, identify opportunities to deliver services "cheaper, faster and better", move away from program-specific service delivery to one integrated service delivery model crossing all programs, and produce business requirements for a new computer system that will provide service delivery over the Internet based on a common cross-program view of the business.

Reporting to the Director of Government Enterprise Architecture in the Chief Information Office, Pam Stewart was the Project Manager of this government-wide project to deliver the design and navigation standards for "e-service" applications, i.e. systems that deliver government services to the public over the Internet. Pam conducted government-wide consultations with representatives of all ministries, the Chief Information Office and the Public Affairs Bureau. She directed a web design company in the creation of screen designs, and she wrote the BC Government's User Experience Guidelines and Internet Standards documents.

Reporting to the Assistant Deputy Minister, Regional Services Division, Pam Stewart was the Project Manager of the province-wide implementation at the field operational level of new legislation, regulations, policies and programs. These changes implemented key components of the Ministry's Service Plan which affected all core services in welfare and employment programs. Pam developed a Ministry-specific methodology that enabled the Ministry to move quickly from legislation to policy to operations within a tight timeframe imposed by a legislative agenda. She managed a team of headquarters and regional staff from different Divisions who delivered policy documentation from various policy branches, designed business processes, wrote business requirements for systems enhancements and new manual processes, produced on-line training for staff ("e-learning"), produced a staff procedures manual, wrote communications materials for staff, and led province-wide implementation planning for all regional and district offices of the Ministry.

Pam Stewart was the Project Director of this phase to deliver a strategy and high-level plan to reform the Ministry's welfare and employment programs. She wrote the Request for Proposal (RFP), managed the process to select a consulting firm (KPMG Consulting), negotiated the contract, and provided overall direction of the activities that produced alternative service delivery options, a cost and benefit analysis, and a strategy and high-level implementation plan to reform of the Ministry's core services. Pam reviewed and commented on all of the consulting company's deliverables prior to delivery to the Ministry, and ensured that Executive objectives for the project were met through the provision of a range of well supported options. She also worked closely with the Ministry's finance branch to plan the Treasury Board Submission.

Pam Stewart provided consulting, management and planning services for the initiation and planning phases of the Electronic Justice Service Project (EJSP). This $12 million project is intended to develop new web-based systems to enable lawyers and eventually the general public to file court forms and documents over the Internet. The project will also replace a number of manual processes and legacy computer systems with new court management systems that will be shared by staff of the Ministry and Judiciary.

Pam Stewart provided the following services to the Ministry:

• led the Ministry's contract negotiation team in negotiating a multi-year service contract with the main systems delivery contractor (PricewaterhouseCoopers),
• revised the Business Case including detailed cost estimates to support a final Treasury Board Submission for project funding of over $12 million,
• initiated the Project Management Office including implementing all project planning and reporting methods and forms, creating the Work Breakdown Structure for the project, and designing cost and control reports,
• created the multi-year project plan including contractor delivery schedules, using methods to enable an earned value project performance reporting method,
• was Project Manager for the Demonstration Sub-project which built a prototype version of the system for demonstration to stakeholders in the legal community and the Ministry Executive and staff,
• created the EJSP project web site.
  

Pam Stewart was the Project Director of the Pilot Phase of the Provincial Treasury's Internet Payments Project. The purpose of this ground-breaking project was to procure and pilot an Internet credit card service to enable the public to pay for government services over the web. This project launched e-commerce in the BC Government ministries.

Ms. Stewart managed the competitive bidding process that selected the Canadian Imperial Bank of Commerce (CIBC) as the BC Government's Internet credit card services provider. She then directed a pilot where 4 government organizations installed and tested the CIBC's interface with their web systems. She also produced communication materials for government-wide distribution, and organized a half-day presentation to all Ministries about the new Internet credit card service.

Pam Stewart was the Project Director of the Design Phase of the Company Act Project. The Project will implement British Columbia's new Company Act which will come into force in 2002.

The project includes redesign of the Corporate Registry's business processes and policies, and development of an Internet system that will enable companies to file approximately 50 Company Act forms via the Web. This web system also contains a staff view consisting of about 100 screens for staff to enter Company Act forms that are submitted by the public on paper, and administrative screens for recording review and approval stages related to the more complex forms.

Pam Stewart directed the activities of a system design company, a web design company, two contracted professional writers, and a team of Corporate Registry business experts.

The Design Phase produced a Technical Architecture document for this web system which will be implemented on a Microsoft DNA Architecture with an Oracle database. The Design Phase also produced "User Specifications" which is an innovative design document type created by Ms. Stewart for web design projects. The project team delivered User Specifications containing workflow diagrams, business requirements, and the information needed to construct the data model and enable the web design company to construct the user interface.

Pam Stewart was the Project Manager responsible for developing a prototype Web system that enabled contracted training companies to report to the Ministry about students (mainly welfare recipients) who take job skills training funded by the Ministry. This project involved automation of the business processes including determination of client eligibility, tracking enrollment in courses, and reporting on clients' completion of the courses.

On behalf of three sponsoring organizations, Pam Stewart was the Project Manager of the Web Conversion Project to implement:

• a new standard Web design for the Internet sites of 20 Ministries and the main BC Government Internet site;
• standards and guidelines for BC Government Web sites that are accessible to the public;
• a new central Intranet site for the BC Government including an on-line library of shared Ministry manuals;
• cross-government Internet applications such as search engines and information cataloguing software;
• a new Web publishing organization within the Queen's Printer called BC Internet Services, to provide Web-related services to Ministries;
• a new Web management framework for the BC Government, defining the roles and responsibilities of various central agencies and all Ministries with regard to Web policy-making and Web publishing.

Pam Stewart managed a project to determine how the new Forest Practices Code would be integrated into the Ministry's regional operations in the Omineca-Peace Region. This involved determination of the core services delivered by the regional and district offices, and development of an action plan to obtain funding and resources for additional services to be provided under the Forest Practices Code. The Project also made recommendations to the Ministry Executive level regarding organization of Ministry priorities and projects, and structuring of the liaison with the Ministry of Forests which jointly administers the Forest Practices Code.

Following enactment of the BC Criminal Records Review Act, Pam Stewart managed the operations component of a project to create a new central agency to process requests for criminal record searches for all citizens in the province who work with children.

Pam Stewart managed the design of new business procedures; detailed FTE and staffing estimates based on the business model; on-line policy and procedure documentation; design, development and implementation of a new computer system to track requests for criminal record searches; drafting and management of contracts with system developers; liaison with stakeholder groups about data submission (such as associations representing doctors, dentists, nurses, teachers and child care centres), and liaison with the RCMP regarding technical interface and security matters.

Pam Stewart was Project Manager of various phases of the Corporate Human Resource Information and Payroll System (CHIPS) Project. This very ambitious project replaced over 50 human resources and payroll systems operating throughout the Government of British Columbia with one integrated system used by all Ministries and agencies (over 30 organizations). The project involved complex technical issues related to the introduction of a client/server system on a government-wide scale, including the transition of some mainframe-based Ministries to a more modern LAN-based technology platform.

Reporting to an inter-Ministry Steering Committee of Assistant Deputy Ministers and the Comptroller General, Pam Stewart coordinated the activities of all ministries and agencies of the BC Government and constructed methodologies to obtain user and technical requirements, select a software package, modify the PeopleSoft package to meet the government's requirements, produce detailed implementation plans and cost estimates for government-wide implementation across the province, and prepare Treasury Board Submissions.

After implementation, Ms. Stewart was retained to manage the planning, development and implementation of the first subsequent Release of the system, and the planning phase of the second Release. Both projects involved approximately 30 Ministries and agencies.

To facilitate implementation of the on-line CHIPS Procedures Manual which was made available via the Internet, Pam Stewart drafted the BC Government's platform standard for on-line documentation which was published by the Information and Technology Access Office (an agency responsible for government-wide technology standards).

Ms. Stewart also managed a successful project to develop and implement the BC Government's first government-wide Internet discussion group. The topic of the discussion group was "Best Practices in using the Corporate Human Resource and Information System" and it had over 300 subscribers in all Ministries and agencies.

All project phases managed by Ms. Stewart were completed on time and within budget and were perceived by the Government as very successful. In recognition of this success, the PeopleSoft company retained Pam Stewart to provide presentations to other PeopleSoft clients about system implementation and Release planning.

Pam Stewart led lawyers and operational staff through a process of redesigning the business procedures for Crown Counsel offices in British Columbia. The new design streamlined work processes and prepared the Crown Counsel Offices for the implementation of a new integrated justice computer system.

Pam Stewart facilitated all workshops, and produced uncomplicated, concise business model diagrams that were easily understood by Ministry staff at all levels. The business models were incorporated into the training program for Crown Counsel, managers and support staff.

Pam Stewart was the Communications Team Leader for the province-wide implementation of the new Justice Information system (JUSTIN). This system will be installed at about 400 sites in all regions of British Columbia, and will be used by RCMP and municipal police, Crown Counsel Offices, court registry offices, trial scheduling offices, and correctional institutions. Pam Stewart planned the project's communications strategy, wrote most of the communications documents and presentation materials, and supported the project Manager in issues management.

Pam Stewart also worked closely with a film production company to produce an orientation video for Ministry staff. She managed the script development, scheduled film shooting at Courthouse and Police Detachment locations, and met with the graphic artists and film director to review versions of the video.

After government programs from 5 Ministries were transferred to the new Ministry for Children and Families, Pam Stewart managed the Short-term Information needs Project to determine solutions and implementation methods to build a case management system for services delivered by all the Ministry's core programs.

Ms. Stewart used innovative methods to obtain information about program outputs delivered by all offices, and an inventory of desktop technology used by Ministry staff. She also produced the case management business requirements, wrote a Request for Proposals, managed the selection process for a vendor (IBM) which proposed system integration solutions, and wrote a plan for the Implementation Phase.

The Performance Measurement Project was the foundation for an ambitious reorganization and business process redesign of all operational areas of the Superannuation Commission. The objective of this leading-edge initiative was to create a performance-oriented, customer service focused Commission in preparation for its conversion form a government control model to an organization reporting to Boards of Governors representing pension plan members.

As consultant to the Executive of the Commission, Pam Stewart:

• documented and obtained Executive approval for the Commission's core services and key products,
• determined performance measurement indicators for each product,
• gathered statistics related to the current baseline level of performance and current backlog, · estimated the FTEs and cost required to reduce the backlog to zero,
• prepared statistics for performance benchmarking with other pension plan organizations in Canada,
• produced a computer model to forecast demand on the core services over five years with estimated FTEs and funding requirements,
• created an easy-to-use spreadsheet model to be used by managers in projecting FTE and funding requirements in response to changing legislation and customer demands,
• advised the Commission's writing and staff training team in aligning their materials to support the new performance-oriented customers service approach.

Ms. Stewart participated in many projects during her 20 months as a consultant and project manager at the Superannuation Commission. Some examples are listed below:

Creation of a cross-functional empowered work team

Ms. Stewart was Project Manager of a highly visible strategic project to reorganize the Superannuation Commission into a customer-oriented agency using a team model of service delivery. She contributed project management and methodology expertise by writing the multi-year project plan, and managed the first phase which successfully implemented a prototype empowered work team. Working closely with members of the Executive, Ms. Stewart:

• Drafted all plans for the project and co-ordinated all project activities
• Wrote the team job descriptions
• Made presentations to the Classification Committee
• Wrote questions and rating guides for the competitive staffing process
• Coordinated the efforts of managers involved in support activities such as facilities management (floor planning, furniture procurement, etc.), computer installation, internal communications and human resources, and
• Made presentations to the Executive and all levels of staff.

Once the team members were appointed to their positions, Ms. Stewart worked with the Team Manager to plan cross-functional training and work redesign, and to transfer project management skills to the Team Manager. She made presentations to the team in performance measurement methods, as well as survey techniques to measure customer satisfaction and team morale.

At the time Ms. Stewart left the Commission, the prototype team had been operating for seven months and the project was recognized throughout the Commission as highly successful.

Creation of a project control office

Ms. Stewart planned the implementation of a Project Control Office to control and co-ordinate all systems and non-systems projects undertaken at the Superannuation Commission. She developed project initiation and control procedures, designed management reports for the Executive and for project managers, and wrote a series of handbooks on project management.

Implementation of new pension legislation

As Advisor to the Executive Sponsor of the Pension Benefits Standards Act Implementation Project, Pam Stewart assisted in the planning and co-ordination of a project to implement complex new legislation affecting most of the Commission's operational areas. She prepared project plans, advised regarding business analysis methods, and coordinated a month-long series of workshops to redesign business areas to implement new legislative rules.

Project to improve operational productivity

Ms. Stewart was Project Manager of a successful project to review an accounting and pension contributor services business area in order to improve operational efficiency and customer service. Over a period of several months, she led workshops with supervisors to examine operational issues and obtain consensus on recommended changes to policy and procedures. The project resulted in many recommendations for improvements which were implemented by the Executive.

Pam Stewart managed a three-month project in Los Angeles to implement a new IBM AS/400 token ring network and convert a financial system from the IBM s/36 computer to the AS/400 platform. She determined the network design requirements and managed the bidding and procurement processes to obtain the network design, hardware, cable, system configuration and accounting software installation. She also hired new operators to support the AS/400 network, arranged for their training, and determined the operations procedures and security policies to be put in place to support the AS/400 users in production. She coordinated the activities of hardware and software vendors, cabling technicians, IBM representatives, the user group , the computer operations staff, and MIS staff members who were working on other related projects.

Pam Stewart was the Canadian Team Leader in the design of the Canadian version of the AMS Government Human Resources System, a comprehensive mainframe payroll and personnel package. Working for six months at the company's head office in Arlington, Virginia, Ms. Stewart managed the design and programming team in the implementation of Canadian tax, unemployment insurance, Canada Pension Plan, employment equity and pay equity components. Ms. Stewart's legal background was a competitive advantage in translating federal legislation into system specifications, and in designing a new Canadian pay equity module for recently proclaimed provincial legislation. The package was successfully implemented on schedule.

Ms. Stewart was the Technical Team Leader in the design and development phases of a successful multi-million dollar computer project for the Kuwaiti Ministry of Finance to provide a custom financial system in Arabic for the Government of Kuwait. Ms. Stewart worked in Kuwait for six months.

Pam Stewart led a multinational team of analysts and programmers from the Government of Kuwait, a British consulting firm, a Kuwaiti consulting firm, AMS Canada, and the U.S. division of American Management Systems Inc. (AMS). She led all design workshops with senior Kuwaiti finance managers to develop user requirements. She formulated the systems development methodology and closely supervised the writing of technical specifications, test plans, documentation and training materials. Ms. Stewart designed an on-line data dictionary subsystem for use by the design team which significantly increased team productivity. She managed the programmers and was responsible for all liaison with technical and operations staff. She also served as interim Project Manager for two months. Diplomacy and timely completion of all deliverables was critical in this demanding, costly and very political project.

Ms. Stewart managed the design and development phases of a million-dollar project to build a custom on-line personnel system to include the functions of classification, staffing, pay and benefits, human resources planning, employee training, official languages and leave reporting, with seven major interfaces to central agency systems. This was the first fully integrated personnel system developed for the Canadian federal government and was therefore a very visible project.

In addition to project management, Ms. Stewart provided a broad range of consulting services related to project planning and methodology, data base administration, resource requirements, changing functional requirements, user training and testing, as well as preparation for the pilot, implementation and operation of the system.

Ms. Stewart developed and taught a course for auditors in the auditing of the financial systems installed in five Canadian federal government departments. This successful course was subsequently requested by other government departments for their internal auditors.

Pam Stewart was a systems analyst on the development teams of various economic and statistical systems. Systems included the Land Ordnance Maintenance Management Information System, the Search and Rescue Statistics System, the Ships' Statistics System, and the Department of National Defence Economic Model.